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2. Support Forum
3. Box drive is not logged in. Microsoft Surface pro windows 11

Hi Ali,  Welcome to the Box Community, I'm happy to help! To initially troubleshoot the issue, kindly perform the following to attempt and remove all the traces of Box Drive on your computer and re...

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• France
• October 03, 2022 14:57
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage

Hi Katie,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• September 30, 2022 20:11
• 0 votes

1. Community
2. Support Forum
3. Printing peoblems

Hi Per Kr. Holth,  Welcome to the Box Community, I'm happy to help! In order to print a file, you must have the appropriate permission level as a collaborator. Please take a look at the table ...

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• France
• September 30, 2022 20:08
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• 0 votes

1. Community
2. Support Forum
3. Invited to a Box Folder That Does Not Appear

Hi Christian,  Welcome to the Box Community, I'm happy to help! If you are having trouble accessing  folder that has been shared with you, verify that you are signed in to the same Box account that...

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• France
• September 30, 2022 20:02
• 0 votes

1. Community
2. Support Forum
3. unblock email

Hi John,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf for this request. Kindly chec...

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• France
• September 30, 2022 16:59
• 0 votes

1. Community
2. Support Forum
3. Not able to access Box Folder

Hi Shubhra,  Welcome to the Box Community, I'm happy to help! To confirm, did you receive an invitation via email to access this folder? If yes, and you have previously access this folder with no i...

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• France
• September 30, 2022 16:21
• 0 votes

1. Community
2. Support Forum
3. box drive failed to initialize with macOS

Hi Zeynep,  Welcome to the Box Community, I'm happy to help! Could you try the steps provided in this article to 'Manually Reset' Box Drive on your Mac computer?: https://support.box.com/hc/en-us/...

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• France
• September 30, 2022 16:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. reduce seat

Hi there,   Welcome to the Box Community, I'm happy to help! To reduce the number of your account's seats (licenses) from your subscription, please have your account administrator submit a request ...

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• France
• September 30, 2022 16:13
• 0 votes

1. Community
2. Support Forum
3. Accepted Invite but there is no file in my account

Hi Monique,  Welcome to the Box Community, I'm happy to help! Did you receive the invitation on the same email address linked to your Box account? If yes, and you are still not seeing the content s...

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• France
• September 29, 2022 21:38
• 0 votes

1. Community
2. Support Forum
3. Charged for Cancelled trial

Hi Nicolas,  Welcome to the Box Community, I'm happy to help! To assist in checking the status of your cancellation request, I went ahead and submitted a ticket for you with our cancellations team....

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• France
• September 29, 2022 20:17
• Edited
• 0 votes