France

1. Community
2. Support Forum
3. Download Zip Corrupt

Hi Gary,  Welcome to the Box Community, I'm happy to help! I checked your account type and noticed you're on a Free personal plan so its likely the behavior that you encounter might be due to your ...

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• France
• September 27, 2022 18:45
• 0 votes

1. Community
2. Support Forum
3. Delete User

Hi Heather,  Welcome to the Box Community, I'm happy to help! If you need to move or transfer contents that you own to another Box user, we recommend "Transferring folder ownership".To transfer fol...

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• France
• September 27, 2022 18:32
• 0 votes

1. Community
2. Support Forum
3. Change the name of a link to match a link that isn't available anymore

Hi Idris,  Welcome to the Box Community, I'm happy to help! Box currently do not support this feature as each link that is generated is unique to every file. If the link is no longer available, the...

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• France
• September 27, 2022 18:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. Editor wants to delete files

Hi there,  Welcome to the Box Community, I'm happy to help! Collaborators that have been granted "Editor" permission should be able to delete contents within the folder they joined.  There are seve...

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• France
• September 27, 2022 18:12
• 0 votes

1. Community
2. Support Forum
3. Create Case

Hi Cassie, Welcome to the Box Community, I'm happy to help! May I know where are you accessing these files/ folders? Is it via Box Webapp (Box.com) or are you using a desktop application such as Bo...

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• France
• September 23, 2022 21:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. I need to restore a folder that I deleted

Hi Gonzalo,  Welcome to the Box Community, I'm happy to help! If its a pretty large folder, that might be the case, the items within the deleted folder might still be in the process of restoring. I...

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• France
• September 23, 2022 21:49
• 0 votes

1. Community
2. Support Forum
3. How do you prevent Box app from launching at startup in MacOS Monterey? (login items doesn't solve that)

Hi Gerald,  Welcome to the Box Community, I'm happy to help! We currently do not have specific steps for this but if you wish to disable applications at start up on your MacBook, this Apple instruc...

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• France
• September 23, 2022 20:26
• -1 votes

1. Community
2. Support Forum
3. Create Case

Hi Alexandra,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I'...

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• France
• September 23, 2022 18:16
• 0 votes

1. Community
2. Support Forum
3. BOX drive not working on MacBook air

Hi Allen, Can you try restarting your macbook and try this again and see if that helps?  

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• France
• September 23, 2022 18:05
• 0 votes

1. Community
2. Support Forum
3. Shared links

Hi Amanda,  Welcome to the Box Community, I'm happy to help! Box do offer the ability for users to customize their shared links. Custom URLs which is available to Business and Enterprise accounts a...

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• France
• September 23, 2022 18:04
• Edited
• 0 votes