France

1. Community
2. Support Forum
3. Vieuwer uploader saves the file but it disappears because they have no permission to save

Hi Patrick,  Welcome to the Box Community, I'm happy to help! This is something our Product Support team would like to investigate with you and may require specific account information.  I've gone ...

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• France
• September 20, 2022 18:45
• 0 votes

1. Community
2. Support Forum
3. Unable to access a folder by link

Hi Matthew,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've...

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• France
• September 14, 2022 18:59
• 0 votes

1. Community
2. Support Forum
3. Box Down

Hi Amber,  Welcome to the Box Community, I'm happy to help! We have received similar reports and our engineering team confirmed that there was an issue with where users were unable to login to Box ...

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• France
• September 14, 2022 19:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. "We’re sorry, the preview didn’t load. Please refresh the page."

Hi General,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've...

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• France
• September 14, 2022 18:39
• 0 votes

1. Community
2. Support Forum
3. Not receiving Password reset emails

Hi Christine,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team can investigate with you and may require specific account information. I see that you al...

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• France
• September 14, 2022 18:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Opening Documents

Hi Morgan,  Welcome to the Box Community! I'm sorry to hear that you are having issue opening your documents in Box. It looks like you are part of an organization that requires their managed users ...

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• France
• September 14, 2022 18:29
• 0 votes

1. Community
2. Support Forum
3. Box drive shows login and then disappears

Hi Don,  Welcome to the Box Community! I understand that Box Drive doesn't launch upon logging in, I'm happy to help. To resolve this, can you please follow the steps on this article to 'Manually R...

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• France
• September 14, 2022 14:20
• 0 votes

1. Community
2. Support Forum
3. Editor Unable to Upload Files

Hi Karysa,  Welcome to  the Box Community, I'm happy to help! Can you ask the user to do the following initial steps and see if these can help?: Logout/ login on their Box account Try to clear cac...

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• France
• September 14, 2022 14:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Characters to avoid in file and folder names

Hi Sarah,  A space in between file names is fine as well as using ampersands. Feel free to write back in if you have other questions, and I will do my best to help! All the best,

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• France
• September 13, 2022 22:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can I set a default window of expiration for the users within our company for the shared links we send out?

Hi Michelle,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support can look into so I went ahead and submitted a ticket on your behalf. Kindly check your ema...

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• France
• September 13, 2022 21:54
• 0 votes