katrinaa

1. Community
2. Support Forum
3. Change Email Address

  Hi ,   Welcome to the Box Community and thanks for your first post in the forum!   If you want to change the email address on your Box account, you need to add more email address then make that ...

• View comment
• katrinaa
• May 07, 2018 08:32
• 1 vote

1. Community
2. Support Forum
3. creating direct download link to a file

Hi ,   Welcome to the Box Community and thanks for your first post in the forum!   A direct link is a web address (URL) that links directly to a file (without using Box Preview). However, there ar...

• View comment
• katrinaa
• May 02, 2018 08:12
• 0 votes

1. Community
2. Platform and Developer Forum (Deprecated)
3. Folder and Account Sharing Settings

Hi ,   Welcome to the Box Community and thanks for your first post in the forum!   There are a few ways to delete files and folders individually or multiple files at a time on Box. Kindly visit th...

• View comment
• katrinaa
• April 02, 2018 07:28
• 0 votes

1. Community
2. Platform and Developer Forum (Deprecated)
3. Something went wrong with adding the app authorization

Hi ,   Welcome to the Box Community and thanks for your first post in the forum!   Kindly visit this article for the Steps to Resolved the issue: [API] Troubleshooting 403 "access_denied_insuffic...

• View comment
• katrinaa
• February 13, 2018 08:12
• 0 votes

1. Community
2. Support Forum
3. MP4 Video Files Not Allowing Preview

Hi ,   Thanks for your post in the Community!   Can you confirm your account type? Video Preview is only available to Business level Box accounts and above. Free or personal users can preview vide...

• View comment
• katrinaa
• January 26, 2018 07:39
• 0 votes

1. Community
2. Platform and Developer Forum (Deprecated)
3. Box api url not working

Hi ,   Thanks for the suggestion ! For better exposure, I have moved your post to the Developer Forum. Hopefully this will help the community better find and assist you with this!

• View comment
• katrinaa
• December 12, 2017 09:42
• 0 votes

1. Community
2. Platform and Developer Forum (Deprecated)
3. Unable to Create Folder in Salesforce API

Hi ,   Thanks for your post in the community!   Sorry to hear that you're having an issue with Salesforce API. This would be something that our support team can help you with. You might need to co...

• View comment
• katrinaa
• December 07, 2017 08:38
• 0 votes

1. Community
2. Support Forum
3. fatal error : failed to execute script main

Hi ,   Sorry to hear that you're having a problem with Box Sync! Would you mind collecting your Sync Logs then submit it to our Support Team to help you directly?   Here's how: How Do I Submit Sy...

• View comment
• katrinaa
• November 30, 2017 09:20
• 0 votes

1. Community
2. Support Forum
3. Turn off e-mail notifications

Hi ,   Thanks for your post in the community!   Unfortunately, the email notifications for Collaboration Invite and Accepted is automatic so we have no way of disabling the settings for that. Howe...

• View comment
• katrinaa
• November 30, 2017 06:32
• 0 votes

1. Community
2. Platform and Developer Forum (Deprecated)
3. Box View API (v1) - unable to create session (500 error)

Hi ,   Thanks for your post in the community!   Yes, it is related to the issue but our Engineering team believes they have resolved the issue. No new reports should come in.   Best,

• View comment
• katrinaa
• November 29, 2017 12:05
• 0 votes