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Unable to Create Folder in Salesforce API

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pahniti

Just started today. When users are using the BOX Section to create a folder tied to a Salesforce record, this error appears:

 

Unknown field: box.BoxObject.UserVO.group_type

Error is in expression '{!CreateFolder}' in component in page box:boxsection: (System Code)
 
Have attempted to re-authorize connector account, still returning this error.
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13 comments

Date Votes
  • katrinaa

    Hi ,

     

    Thanks for your post in the community!

     

    Sorry to hear that you're having an issue with Salesforce API. This would be something that our support team can help you with. You might need to contact Box Support to help you directly.

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  • tmullenSF

    Hi there, 

     

    Was there a solution for this? Users in my office are reporting this as well.


    Thanks!

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  • gurtron

    Having the same issue.

     

    As an admin I can create folders, but users that are not are experiencing this issue.

     

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  • cbdobra

    Having same issue.  I am admin on both Box and SFDC and cannot create folders any longer.  This is error: 

    Box SFDC error.PNG

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  • forcefocus

    We are getting the following error message when trying access some of the Box folder from Salesforce (but not all of them)

     

    Unknown field: box.BoxObject.UserVO.group_type

    Error is in expression '{!accessTokenRequest}' in component in page box:boxsection: (System Code)
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  • Howard

    Hi  and others,

     

    Thanks for your post and question! If you're having trouble creating folders, check out some of the article guides here on SalesForce troubleshooting. If those do not help, this would be something our Box Support team would like to investigate with you and will require specific account information. If so, you should contact Box Support to help you directly.

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  • kjfleming

    Hi - We're all of a sudden receiving the same error. Did this ever get resolved for you? If so, what was the fix? Thanks in advance. 

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  • Jeremy Bardet

    we are getting a similar error right now:

    Unknown field: box.BoxObject.CollaborationResponse.is_access_only

    Error is in expression '{!createFolder}' in component <apex:commandButton> in page box:boxsection: (System Code)

    I disconnected and re-authorized admin and personal Box connection settings, but no luck.

    When we click Create Folder button, it actually does create the folder which can be seen via Box.com, but the error displays in salesforce instead of displaying the Box folder. 

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  • Marichris Roy

    I am getting the same error right now. Already tried reconnecting the Admin and still getting the same issue. Any solution available? 

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  • Jeremy Bardet

    Support told me to update to the latest box for Salesforce version 4.0. after installing, go to Box Configuration page (in Lightning) and then reconnect. 

    This solved the issue for us. And it also works seamlessly with classic with no extra configuration steps beyond the few clicks it has you do on the configuration page.

    https://support.box.com/hc/en-us/articles/15854199563539

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  • Jeremy Bardet

    https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000001qNeKEAU

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  • Marichris Roy
    • Edited

    Thank you Jeremy. Your advise resolved the issue. 

     

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  • Heather Drollinger

    Thanks, Jeremy. This solved my issue as well.

    Box.com, if you're listening, it's completely unacceptable to break Salesforce Integrations with your "upgrades". Especially with no notice to your customers. Unacceptable!

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