Unable to Create Folder in Salesforce API

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pahniti

• December 07, 2017 07:18

Just started today. When users are using the BOX Section to create a folder tied to a Salesforce record, this error appears:

 

Unknown field: box.BoxObject.UserVO.group_type

Error is in expression '{!CreateFolder}' in component in page box:boxsection: (System Code)

 

Have attempted to re-authorize connector account, still returning this error.

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  katrinaa

  • December 07, 2017 08:38

  Hi ,

   

  Thanks for your post in the community!

   

  Sorry to hear that you're having an issue with Salesforce API. This would be something that our support team can help you with. You might need to contact Box Support to help you directly.

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  tmullenSF

  • December 12, 2017 07:34

  Hi there, 

   

  Was there a solution for this? Users in my office are reporting this as well.

  
  Thanks!

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  gurtron

  • December 12, 2017 10:10

  Having the same issue.

   

  As an admin I can create folders, but users that are not are experiencing this issue.

   

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  cbdobra

  • December 13, 2017 13:19

  Having same issue.  I am admin on both Box and SFDC and cannot create folders any longer.  This is error: 

  

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  forcefocus

  • January 22, 2018 21:15

  We are getting the following error message when trying access some of the Box folder from Salesforce (but not all of them)

   

  Unknown field: box.BoxObject.UserVO.group_type

  Error is in expression '{!accessTokenRequest}' in component in page box:boxsection: (System Code)

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  Howard

  • January 23, 2018 10:21

  Hi  and others,

   

  Thanks for your post and question! If you're having trouble creating folders, check out some of the article guides here on SalesForce troubleshooting. If those do not help, this would be something our Box Support team would like to investigate with you and will require specific account information. If so, you should contact Box Support to help you directly.

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  kjfleming

  • March 21, 2019 12:59

  Hi - We're all of a sudden receiving the same error. Did this ever get resolved for you? If so, what was the fix? Thanks in advance. 

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