AJ

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Recent activity by AJ Recent activity Votes
    1. Community
    2. Support Forum
    3. Verification Email

    Hi Devin, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

    1. Community
    2. Support Forum
    3. Storage Used being incorrectly calculated

    Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

    1. Community
    2. Support Forum
    3. Requesting a Refund

    Hi Tiangey, Welcome to the Box Community! I'm happy to help. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504 and to look in to this matter.  Best,

    1. Community
    2. Support Forum
    3. Storage incorrect

    Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

    1. Community
    2. Support Forum
    3. Storage is not correct

    Hi River, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

    1. Community
    2. Support Forum
    3. Storage is not correct

    Hi River, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

    1. Community
    2. Support Forum
    3. reset password

    Hi Michael, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2815593. Please reach out if there’s anything else we can assist with! Best,

    1. Community
    2. Support Forum
    3. reset password

    Hi Michael, Welcome to the Box Community! I'm happy to help.. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ah...

    1. Community
    2. Support Forum
    3. Can Box group admin add another user as group admin

    Hi Lucmaan, Welcome to the Box Community! I'm happy to help. Please go through this helful link from our Box Product Support page about " Admin Transfers". https://support.box.com/hc/en-us/articles...

    1. Community
    2. Support Forum
    3. Box update fails

    Hi George, Welcome to the Box Community! I'm happy to help. Could you try uninstalling Box Drive using this Microsoft fix tool:  https://support.microsoft.com/en-us/help/17588/windows-fix-problems-...