AJ

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Recent activity by AJ Recent activity Votes
    1. Community
    2. Support Forum
    3. How can i see access stats

    Hi Tom, Welcome to the Box Community! I'm happy to help. Content owned by any paid accounts they may be collaborating with,will have access stats available for them, but not for any content that is...

    1. Community
    2. Support Forum
    3. change email address

    Hi Rene, Welcome to the Box Community! I'm happy to help. Here, you'll see your default email address, as well as any additional email addresses you've added to your account. In this section, you c...

    1. Community
    2. Support Forum
    3. Document List

    Hi Takua, Welcome to the Box Community! I'm happy to help. Only admins and co-admins (who has been permitted by the primary admin) can run and filter reports. We currently do not have option for ma...

    1. Community
    2. Support Forum
    3. Upgrade plan

    Hi Marvin, Welcome to the Box Community! I’m happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0...

    1. Community
    2. Support Forum
    3. Can't Access link.

    Hi Singh, Welcome to the Box Community! I’m happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the...

    1. Community
    2. Support Forum
    3. Reactivate account

    Hi there, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead...

    1. Community
    2. Support Forum
    3. Change my default email address

    Hi Nicole, Welcome to the Box Community! I’m happy to help. Here, you'll see your default email address, as well as any additional email addresses you've added to your account. In this section, you...

    1. Community
    2. Support Forum
    3. Incorrect storage usage

    Hi All, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

    1. Community
    2. Support Forum
    3. Incorrect storage info

    Hi Allesandro, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by ...

    1. Community
    2. Support Forum
    3. Can't add 2-step verification (phone or authenticator)

    Hi Sean, Welcome to the Box Community! I’m happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead ...