AJ

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Recent activity by AJ Recent activity Votes
    1. Community
    2. Support Forum
    3. Phone number

    Hi Kerrie, Welcome to the Box Community!    Once you are signed in to your account. Please go to Account Settings> Profile> Phone.   Best,  

    1. Community
    2. Support Forum
    3. Storage Full

    Hi Danny, Welcome to the Box Community!  I ran a script to fix the file size count in  your used storage and should be seeing the right file size count. You can check this by going to your Box c...

    1. Community
    2. Support Forum
    3. Can't upgrade account

    Hi Jakob, Welcome to the Box Community!    I'm sorry to hear that you are having issues with upgrading your Box account.   Please send an email to billing@box.com and one our billing representativ...

    1. Community
    2. Support Forum
    3. Terrible Support

    Hi There, Welcome to the Box Community!    I'm sorry for the confusion. Let me help.   When you created the shared link. Did you set this to "People In Your Company" thus might be the reason why th...

    1. Community
    2. Support Forum
    3. Can’t accept terms

    Hi Amber, Welcome to the Box Community!    I was able to see that you have already confirmed the account. Please try logging in using your Box credentials by going to the sign up page. https://app....

    1. Community
    2. Support Forum
    3. content problem

    Hi Haruka, Welcome to the Box Community!   I understand your issue regarding with Box Notes. Have you tried accessing the affected file note using other computer or device?Have you tried switching ...

    1. Community
    2. Support Forum
    3. 2FA Authenticator App backup codes?

    Hi James, Welcome to the Box Community!  If you find yourself locked out of your account due to a changed phone number, or for some other reason cannot access the confirmation codes sent to your ...

    1. Community
    2. Support Forum
    3. View Box Storage (How, Where, Help)

    Hi Jojo, Welcome to the Box Community!    I'm sorry for the confusion and let me help.   You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/t...

    1. Community
    2. Support Forum
    3. I deleted a file and find it in trash

    Hi Carine, Welcome to the Box Community!  Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of t...

    1. Community
    2. Support Forum
    3. Folder deleted

    Hi Karen, Welcome to the Box Community!  I went ahead and recovered the deleted folders. You may want to check again your "All Files" page. You can also review this article for more details about "...