Aira
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Recent activity by Aira-
Official comment Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You may also c...
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Hi there, Welcome to the Box Community! I will have to create a ticket for you and kindly check your email for updates. Thanks!
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Hi there, Welcome to the Box Community! From what I can see on my end, there are still files on your account. If you are referring to a collaborated folder, please contact the owner of the file di...
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Official comment Hi there, Welcome to the Box Community! Existing Favorites, including the shortcut to the Box root folder, will not be carried forward from kernel-mode to FPE mode, so you'll need to manually re-...
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Hi there, Welcome to the Box Community! This issue should be best addressed by our Product Support. I've created a ticket and kindly check your email for updates. Thanks!
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Official comment Hi there, Welcome to the Box Community! I've investigated our email server logs and it looks like your email address is not on the bounce or suppression list. Please check your virus scan, Intern...
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Official comment Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You can check ...
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Hi there, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and you should be able to receive an update on your email. Tha...
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Official comment Hi there, Welcome to the Box Community! At the moment, we're only able to offer full email and phone support in English. We apologize for this limitation -- please contact us in one of these langua...
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Official comment Hi there, Welcome to the Box Community! I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometime...