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Missing Space in my Box account

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Mat Ho

Hey, the storage count on my account is wrong.

According to this thread, the support team can fix this known issue with a script.

How can I make a request for them to run my script? I was unable to create a request and it said I need to open a new post in the forums.

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  • Official comment
    Aira

    Hi there,

    Welcome to the Box Community!

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You can check this article as to why this issue occur: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Let me know if you have any further questions.

    Thanks!

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  • Box User

    hi Aira,

    I think I'm having the same issue. Any chance you could run it on my account too?

    Thanks!

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  • France

    Hi there,

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files and how much storage is being used in your account. You should now be seeing the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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