Box Product Support

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Votes on activity by Box Product Support Recent activity Votes
  • New Box + Zoom Integration

    We will be releasing a new integration with Zoom, which will make it easier for joint customers to work between their content in Box and their meetings in Zoom.    This initial integration will su...

  • Support for RAW and DWG files in mobile Preview (iOS and Android)

    On both iOS and Android, Box customers can preview files in the RAW and DWG format directly within the app. 

  • Classification label colors

      For security classifications, Box Shield and Box Governance admins will soon be able to select different colors for each classification label - e.g., "confidential" = red, "public" = green. There...

  • Mac OS 10.13 support EOL for Desktop Products

      Hello All,   After April 30th, 2020, Box will end support for Box Drive, Box Sync, and  Box Tools on Mac OS X 10.13.  Per our OS support policy, we will maintain support for Box on the two latest...

  • Resumable Uploads GA!

     With Resumable Uploads, you'll now be able to resume your failed uploads from where the upload last left off. If you're running from meeting to meeting while an upload is occurring and happen to ...

  • Shield Trial Mode feature

    This features helps prospective Shield customers test Shield through a trial/proof of concept in their production environments, without impacting the broader end user experience. Admins can choose...

  • Box Shield Add-on for Splunk

    The Box Shield Add-on for Splunk is now available for all Box Shield and Splunk Enterprise customers! This add-on connects Shield events to Splunk's data model, which can help security operations ...

  • Box Drive v2.11 Release Notes

    EDIT (01/14/2020) - We have stopped the release of v2.11.42 due to an issue where files that were originally created in One Drive were failing to upload successfully through Box Drive. We have res...

  • TLS 1.1 EOL

    We will be discontinuing support for TLS 1.1 across all Box services so that we can align with industry best practices to continue to provide the highest security for your content. After March 31,...

  • Legal Hold Report Optimization

    We've made three enhancements to the legal hold report to improve scalability and insight into content on hold:  Additional fields: Path Id, Size, User ID and Reason for Hold Further optimization:...