Payment by JCB is not possible.
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To upgrade my box plan I log in as a Japanese account and enter my JCB credit card information, but I get an error message saying that the card is "not eligible".
I have reviewed my profile, etc. and entered my address, etc., but cannot resolve the problem.
I am wondering if an account created before "box japan" was established would not be able to upgrade.
If anyone has more information, please let me know.
The captured image shows the JCB mark.
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Hi Kiminori,
Welcome to the Box Community! I'm happy to help.
I'm sorry to hear about the trouble on submitting your payment information.
Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this. You may also include the exact error message or a screenshot of the error that you encounter to help the team investigate this for you.
You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".
https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box
https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information
Best,
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