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Cannot access uninitialized variable.

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Inika Anderson

Getting a "Cannot access uninitialized variable" error using Safari browser. 

Files won't preview or download. 

This seems to be a bug in the system. When can we expect a fix?

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6 commentaires

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  • Rona

    Hi Inika, 

    Welcome to Box Community and glad to assist! 

    At this time, can you please run the following troubleshooting steps? 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network.
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it helps! 

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  • Wincy Cheng

    Hi, me and a few of my colleagues are experiencing the same issue.
    We use different browsers and have tried the steps suggested above.

    Anything else we can try?

    Thank you

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  • MICHI und SABRINA

    We also have the same problem. 

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  • Bob Good

    I also have the same problem. Am using Safari on iMac. I want to send my clients a link to view some PDFs but not if they're going to get the same problem!

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  • Alan Chubbuck

    I am also getting the same message, it seemed to have started when I went to a paid subscription for adobe. Is there any work around?

     

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  • Alex Tucker

    I'm using the Brave browser on my iPhone & cleared my browser cache, but still experienced the Cannot access uninitialized variable error when trying to view a Box file as shown in the screen shot.

    How do I resolve this issue?

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