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403 Forbidden Change eMail adress

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Maximilian Becker

Hello,

 

I try to change my email address. However I always receive the message 403 Forbidden, when I click on the confirmation link I receive to the email address I want to change my login to.

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  • Rona

    Hi Maximilian, 

    Welcome to Box Community and glad to assist! 

    To help fix your issue, can you follow these troubleshooting steps and try again?

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network.
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Restart your machine. 

    Hope it helps! 

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  • Jared Call

    did that.  no joy.

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