Unable to process your payment information
Trying to add new payment method, on updating new credit card information below error is coming:
There was an error processing your request.
We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.
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Hi Ankur,
Welcome to the Box Community! I'm happy to help.
This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.
You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".
https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box
https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information
Best,
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