Rona

1. Communauté
2. Support Forum
3. Locked out of Box account, need help with MFA

Hi Lucinda,  Welcome to Box Community and glad to assist!  In order to reset your Multi-Factor Authentication, you must contact Box Support using the email address linked to your affected Box a...

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• Rona
• 3 septembre 2024 14:36
• 0 vote

1. Communauté
2. Support Forum
3. I want to disable two-facotr authentication

Hi there, Welcome to Box Community and glad to assist!  In order to reset your Multi-Factor Authentication, you must contact Box Support using the email address linked to your affected Box account....

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• Rona
• 3 septembre 2024 14:34
• 0 vote

1. Communauté
2. Support Forum
3. Unable to share my link

Hi Rick,  Welcome to Box Community and glad to assist!  Using the same file/folder, can you create a shared link?  Creating a link to share: In your Box files view, hover your cursor over the row ...

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• Rona
• 3 septembre 2024 14:31
• 0 vote

1. Communauté
2. Support Forum
3. Delete Owner and transfer to existing collaborator/owner

Hi Kirstin,  Welcome to Box Community and glad to assist!  The folder owner can transfer the folder ownership before he/she leaves.  To transfer the folder ownership: Log in to the Box website and...

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• Rona
• 2 septembre 2024 23:31
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. MFA Reset

Hi Andrew,  Welcome to Box Community and glad to assist!  In order to reset your Multi-Factor Authentication, you must contact Box Support using the email address linked to your affected Box accoun...

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• Rona
• 2 septembre 2024 23:19
• 0 vote

1. Communauté
2. Support Forum
3. Need two factor at EVERY login

Hi Noel,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• 2 septembre 2024 23:18
• 0 vote

1. Communauté
2. Support Forum
3. Changing Box Admin

Hi Jeff,  Welcome to Box Community and glad to assist! We can guarantee that changing your Box Admin won't affect your Organization's owned files and folders, please feel free to proceed with your ...

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• Rona
• 2 septembre 2024 23:15
• 0 vote

1. Communauté
2. Support Forum
3. New phone set up in okta

Hi there,  Welcome to Box Community and glad to assist!  In order to disable your Multi-Factor Authentication, you must contact Box Support using the email address linked to your affected Box accou...

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• Rona
• 2 septembre 2024 22:57
• 0 vote

1. Communauté
2. Support Forum
3. Shared files organization

Hi Nelson,  Welcome to Box Community and glad to assist!  Are you referring to your file/folder display in the Box website? If so, note that you can't organize your collaborated files/folders and t...

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• Rona
• 2 septembre 2024 22:52
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Jae,  Welcome to Box Community and glad to assist!  The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already h...

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• Rona
• 2 septembre 2024 22:43
• 0 vote