Rona

1. Communauté
2. Support Forum
3. There was a problem completing your request. Pleases try again & We’re sorry, the preview didn’t load. Please refresh the page

Hi Jessi,  Welcome to Box Community and glad to help!  Please follow the troubleshooting steps below to address your errors.  Please ensure your web browser is the latest version of Chrome, Firefo...

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• Rona
• 2 novembre 2023 20:29
• 0 vote

1. Communauté
2. Support Forum
3. Duplicate files

Hi there,  Welcome to Box Community and glad to assist!  Can we confirm the method you're using to edit and save the files that's resulting to your duplicate files. And would you mind adding a scre...

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• Rona
• 2 novembre 2023 20:21
• 0 vote

1. Communauté
2. Support Forum
3. Unable to access to collaborated folder

Hi Tomoya,  Welcome to Box Community and glad to help!  Did you receive the notification invite through your inbox? You said it was sent correctly to your Box account. Are you receiving an error wh...

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• Rona
• 2 novembre 2023 20:04
• 0 vote

1. Communauté
2. Support Forum
3. Unable to edit files on Microsoft 365 app via Box App

Hi there,  Welcome to Box Community and glad to help!  Please send a screenshot of your error message to get a closer look.  We'd love to further assist! 

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• Rona
• 2 novembre 2023 19:53
• 0 vote

1. Communauté
2. Support Forum
3. Lost access to account when I added 2fA to my work phone and email account

Hi Grant,  Welcome to Box Community and glad to assist! 2FA is not configured in your Box account. Perhaps, are you referring to a different Box account?  We'd love to further assist! 

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• Rona
• 2 novembre 2023 19:28
• 0 vote

1. Communauté
2. Support Forum
3. Azure groups out of sync in Box

Hi there, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• 2 novembre 2023 19:23
• 0 vote

1. Communauté
2. Support Forum
3. Hide Timestamp Visual

Hi Madeline, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• 1 novembre 2023 22:55
• 0 vote

1. Communauté
2. Support Forum
3. MFA no backup codes - using new phone

Hi Kazuhisa,  Welcome to Box Community and glad to assist!  It shows your MFA is not enabled in your Box account. Are you still experiencing log in issue?  We'd love to further assist! 

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• Rona
• 1 novembre 2023 22:26
• 0 vote

1. Communauté
2. Support Forum
3. Search Function in Box Sync

Hi Rebecca,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• 1 novembre 2023 22:22
• 0 vote

1. Communauté
2. Support Forum
3. I have my Public Key stuck in a deleted application

Hi Bárbara,  Welcome to Box Community and glad to assist!  You may take this to  forum.box.com  for our specialists to answer your query.  Thanks for posting! 

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• Rona
• 1 novembre 2023 22:20
• Modifié
• 0 vote