"Create Word" does not work
When clicking word document inside box.com it attempts to launch new tab with word online but fails to do so. You click and nothing happens I tried different browsers I made sure "pop-ups and redirects" were allowed for box.com domain. I tried different devices and issue is on all devices.
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Hi Anthony,
Welcome to the Box Community, I'm happy to help!
To make sure that every angle is checked, can you try the following troubleshooting tips:
- Clear the cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
- Disable add-ons or extensions on your browser/s. Here is an article that walks through how to do this on the different browsers that Box supports.
- Try connecting to other network to see if this makes any difference.
Let us know how it goes and if you have questions!
All the Best,
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