Used space is inaccurate

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Ryan Gross

• 2022年11月06日 17:33

I am using less than 2GB of storage and it says I have used over 18GB of storage.  Its not accurate at all.  How do I reset or get the correct usage notification on my account. Last month, I did delete several files and it has not corrected itself. 

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  American2020

  • 2022年11月06日 22:53

  Same. And it's an issue that has been going for over 2 years now. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

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  AJ

  • 2022年11月07日 15:43

  Hi All,

  Welcome to the Box Community! I'm happy to help.

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

  Best,

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