Keep getting charged

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Box User

• 2022年12月12日 22:34

Hi, I signed up for the business trial account just to test/try out the business features. I entered my debit card details. However, after using it only for a day, I realised that it is not really suitable for me, and I cancelled the trail account. However, I am still getting charged for it even though I've already cancelled the trial account. Fortunately, I used my prepaid debit card (which does not have much value in it until I topped up the card), which explains why the payment did not get through (due to insufficient funds). But I should not even get charged in the first place. What is happening? Can you pls investigate?

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  Aira

  • 2022年12月12日 23:32

  Hi there, 

  Welcome to the Box Community! 

  From what I can see on my end, it looks like your account is under a free individual account. If you have been charged, kindly contact our Billing team for assistance. You may submit a ticket here or email cancel@box.com. 

  Thanks!

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