Unauthorized user / hacked

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Box User

• 2022年12月31日 00:16

I received a notification my box account was accessed by an IP address I am unfamiliar with across seas. Is there a way to identify what files were viewed or files that were downloaded? And is there way to send a support ticket?

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  AJ

  • 2023年01月01日 21:41

  Hi there,

  Welcome to the Box Community! I'm happy to help.

  To check your information on account logins. Please go to Account Settings> Security.

  Please check also on what files you might have shared and this may be the notification that you have received.

  To know more about notifications. Please go to this links.

  https://support.box.com/hc/en-us/articles/360044194613-Using-the-Box-Notification-Center

  https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#h_01GKQJA759FBJNMWCNV7S3Z3WB

  Best,

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  Box User

  • 2023年01月02日 08:29

  Thanks I appreciate the links. I went into my security tab to see the activity and I only have 1 line in there.. I'm pretty sure whoever got in hit the "Forget all" button. Why is that button even available?? The notifications I would 

  Is there any way to send a support ticket.. I've been endlessly looking and going in loops at this point. 

  Thank you for any help.

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  Box User

  • 2023年01月04日 14:57

  Check your recents files, that’s how I knew someone got into my acc, hope this help a bit, that’s how I knew someone got into my stuffs

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