BOX Drive error

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Masatsugu UEHARA

• 2023年01月20日 02:47

"Box Drive internal process terminated unexpectedly. Please send us the log. We will help you troubleshoot the problem. If the problem persists, please contact Box Support for troubleshooting."

The alert like above is frequently appeared. How can I fix it ?

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  France

  • 2023年01月20日 21:57

  Hi Masatsugu, 

  Welcome to the Box Community, I'm happy to help!

  Can you follow the steps in this article to manually reset Box Drive?: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics#h_f06d8b53-65dd-42bf-9e48-f61a8b717044

  If the issue persists, please uninstall and reinstall Box Drive following these articles to resolve this:

  • Uninstalling Box Drive
  • Installing and Updating Box Drive

  Let us know how it goes and if you have questions!

  Regards, 

   

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