Comments Not Showing Up on Desktop

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Eric Villalobos

• 2023年02月13日 23:57

I'm making comments on a boxfile on desktop. All the comments after a certain date don't show up if I exit from the file, this includes newly made comments and previously made comments, but only after a certain date. They are available on my mobile app (though the comments were created on desktop) but don't show up on desktop no matter how many times I refresh or exit and sign in again. I've tried on different computers as well. This doesn't seem to be affecting new comments on other files though. 

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  Aira

  • 2023年02月16日 02:50

  Hi there,

  Welcome to the Box Community!

  I would like to have you try clearing the cached data that is stored in your browser to see if this resolves the issue for you.

  Here is an article that walks through how to do this on the different browsers that Box supports.

  Please Note: Our list of supported browsers and versions is also located here on our Community Site.

  If your issue persists, please let me know and we will continue troubleshooting!

  Thanks for posting!

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  Eric Villalobos

  • 2023年02月16日 19:40

  Thanks for responding, but it didn't seem to work. I tried twice and even restarted my computer. It also doesn't work on other desktop computers when I bring up the file. It's just one file that doesn't show any comments I made after Jan 29th. It does show up on my phone, though. 

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  Eric Villalobos

  • 2023年02月17日 20:24

  Aira

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