payment won't process

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Sammy Brauner

• 2023年02月20日 09:35

Hello,

tried several times to update my credit card information but always getting error messages. Tried with two different cards. Same result :(

 

Can you please help?

Thanks in advance.

 

Sammy Brauner

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  Isabel De Aguiar

  • 2023年02月20日 13:30

  we have the same problem. we was trying to contact by phone to solve it but we have no results. nobody answer us. can you tell us one way to contact, please?

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  AJ

  • 2023年02月20日 20:38

  Hi All,

  Welcome to the Box Community! I'm happy to help.

  Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.

  You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

  https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

  https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

  Best,     

   

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