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Incorrect storage usage

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Krzysiek Kamart

Hello,

I recently deleted many files in my Box. However, t's still saying that I'm using 10 GB of storage.  I've double checked and I have zero files in bin and around 5.7 GB on box. Looks like miscalculation of the storage size. Please let me know how to resolve this issue.

Thank you.

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  • Alessandro Muggia

    I have the same problem, every 2 moths I have to write a support email for run script to fix this issue.

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  • AJ

    Hi All,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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  • Krzysiek Kamart

    Hi AJ,

    Thanx for quick response.

    Now it looks OK.

    Hopefully it happens that ordinary user will can run this script without engaging Support. 

    xx

    K

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