Box app download on Macbook pro not working/opening!!
My Box drive wasn't syncing properly on my macbook pro so I deleted the app and all Box related files from my Macbook pro. Consequently, I downloaded the new version of Box (v 2.18.117) and after attempting to open the app the following message prompted: "You installed an older version of Box Drive on top of a newer version. Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue."
Please help!
Truly appreciate your help and support!
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Hi Erika,
Welcome to the Box Community!
This would be something our Box Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.Thanks for your patience!
Best, -
I also just downloaded the latest version of Box Drive from https://www.box.com/en-gb/resources/downloads and installed it on my Mac Book Pro running macOS Big Sur 11.1. As soon as I re-launched Box Drive it gave me the "You installed an older version of Box Drive on top of a newer version." error message.
I also went through an un-install - install cycle (using the version provided by my employers (IBM) app store with no success.I do rely on Box Drive for my daily work, so any quick help would be appreciated!
Updated with some log file information: from Box_Streem_2_2021-01-06.log:
2021-01-06 21:02:47.417 INFO 0x0000000110a12e00 [app:53][runApp] App initializing, wiring up all components
2021-01-06 21:02:47.417 INFO 0x000070001005c000 [taskexecutor:28][runTasks] Starting IpcSender thread
2021-01-06 21:02:48.266 INFO 0x0000000110a12e00 [databaseintegritychecker:22][ensureIntegrity] DB Integrity Check Passed
2021-01-06 21:02:48.268 INFO 0x000070001005c000 [taskexecutor:39][runTasks] IpcSender thread was interrupted and will exit
2021-01-06 21:02:48.268 ERROR 0x0000000110a12e00 [main:121][main] /var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-13-py3-large/bfd/streem/src/streemfs/database/migrationmanager.cpp(88): Throw in function void box::MigrationManager::prepareDatabase() const
Dynamic exception type: boost::wrapexcept<box::NewVersionFoundMigrationException>
std::exception::what: std::exception
[box::exceptionInfo*] = Found newer version of database than app can handle
[box::exceptionDBVersion*] = 30
-----------------------------------------------------------------------------------Box_UI_2_2021-01-06.log:
2021-01-06 21:02:44.973 INFO 0x00000001135b4e00 [logger:101][addFileLog] Starting Box UI version: 2.18.117 on macOS Version 10.16 (Build 20C69)
2021-01-06 21:02:44.982 INFO 0x00000001135b4e00 [logger:106][addFileLog] info logging enabled
2021-01-06 21:02:44.982 WARN 0x00000001135b4e00 [logger:107][addFileLog] warning logging enabled
2021-01-06 21:02:44.982 ERROR 0x00000001135b4e00 [logger:108][addFileLog] error logging enabled
2021-01-06 21:02:44.982 FATAL 0x00000001135b4e00 [logger:109][addFileLog] fatal logging enabled
2021-01-06 21:02:44.983 INFO 0x00000001135b4e00 [AppDelegate:46][applicationDidFinishLaunching] Box UI 2.18.117 starting up
2021-01-06 21:02:44.984 INFO 0x00000001135b4e00 [AppDelegate:47][applicationDidFinishLaunching] preferredLocalizations: ["en-GB", "en"]
2021-01-06 21:02:44.984 INFO 0x00000001135b4e00 [AppDelegate:48][applicationDidFinishLaunching] localizations: ["de", "zh-Hans", "ja", "nb", "en-GB", "es", "da", "es-419", "it", "sv", "ko", "Base", "zh-Hant", "tr", "pl", "ru", "fr", "fi", "nl", "pt", "bn", "hi", "en"]
2021-01-06 21:02:44.991 INFO 0x00000001135b4e00 [AppDelegate:165][setupDefaults()] Product name: Box
2021-01-06 21:02:44.995 INFO 0x00000001135b4e00 [AUIPCHandler:33][init()] listen for NSNotificationName(_rawValue: com.box.drive.au.updateavailable)
2021-01-06 21:02:44.996 INFO 0x00000001135b4e00 [AppUpdateManager:194][availableUpdateVersion()] no updateVersionKey
2021-01-06 21:02:44.996 INFO 0x00000001135b4e00 [SyncIPC:79][init()] Initializing Sync IPC
2021-01-06 21:02:44.997 INFO 0x00000001135b4e00 [DomainSocketIPC:90][createServerWithProcessor(_:pipePath:)] Creating IPC server at path /Users/anbie/.Box_UIServer
2021-01-06 21:02:44.999 INFO 0x00000001135b4e00 [DomainSocketIPC:54][createClientWithPipePath] Connecting IPC client to server at path /Users/anbie/.Box_EngineServer
2021-01-06 21:02:45.001 INFO 0x00000001135b4e00 [AppDelegate:84][finishInit(quitForUpdate:)] Sending UI ready to engine
2021-01-06 21:02:45.087 INFO 0x00000001135b4e00 [SearchWindowController:7][windowDidLoad()] Search window loaded.
2021-01-06 21:02:45.136 INFO 0x00000001135b4e00 [AppUpdateManager:170][updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:45.137 INFO 0x00000001135b4e00 [MenubarController:216][setupGlobalShortcut()] Registering search shortcut
2021-01-06 21:02:45.139 INFO 0x00000001135b4e00 [AppDelegate:206][watchEngineProcess()] Started watching Engine process
2021-01-06 21:02:45.243 INFO 0x00000001135b4e00 [AppUpdateManager:170][updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:45.251 INFO 0x00000001135b4e00 [AppUpdateManager:170][updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:47.442 INFO 0x00000001135b4e00 [MenubarController:256][loginStatus] Received changed login status: BoxIPCLoginStatus.
2021-01-06 21:02:47.442 INFO 0x00000001135b4e00 [AppUpdateManager:170][updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:48.297 INFO 0x00007000023ed000 [SyncRequestHandler:79][requestFeedback] Request feedback - reason: BoxIPCSendFeedbackReason
2021-01-06 21:02:48.301 WARN 0x00007000023ed000 [FeedbackManager:105][requestFeedbackWithReason] Got sync feedback request for async mode
2021-01-06 21:02:48.301 INFO 0x00000001135b4e00 [FeedbackManager:17][showFeedbackWindow(inMode:)] Presenting feedback dialog in mode crashWithNewerDBVersion.Thanks in advance!
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