Groups: Cannot add new user to existing group?

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Peter Wills

Hello! I am new to Groups, and I just created one to share a specific folder and permissions level to certain users. I initial created it just fine with about 140 users. However, after the fact I am attempting to add in a user - the system tells me that they've been added, but when I navigate to the overview of the group, the user count did not increase. When I go to the members list of the group and search for the user, they are now gone. 

 

Thoughts on this?

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  • France

    Hi Peter, 

    Welcome to the Box Community!

    Have you tried this on another browser? I would also suggest to clear your browser's cache and then try adding new users in the group again, and see if it'll make any difference.

    If the issue persist, I highly suggest reaching out to our product support team by clicking on the “Contact Support” link just above this page while logged in our support page to submit a new ticket. This may require some account specific information to solve it.

    Best,

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  • Peter Wills

    Hi France, 

     

    Thank you for your input. I tried this with another browser just now, without success. Do you think it would make any difference if I'm a co-admin, instead of "the" admin? I'll make sure a new ticket is submitted to try and figure this out. Thank you!

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  • France

    Hi Peter, 

    Yes, your role as co-admin could be another factor. Is the person you are trying to add also another co-admin or just a regular managed user?

    If it's another user that is a "co-admin", I'm afraid this is expected, you can't add your co-admin in a group.

    Have you checked on these articles for the permissions of a co-admin, this may be relevant to your problem with the next steps!

    Best,

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