Groups: Cannot add new user to existing group?
Hello! I am new to Groups, and I just created one to share a specific folder and permissions level to certain users. I initial created it just fine with about 140 users. However, after the fact I am attempting to add in a user - the system tells me that they've been added, but when I navigate to the overview of the group, the user count did not increase. When I go to the members list of the group and search for the user, they are now gone.
Thoughts on this?
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Hi Peter,
Welcome to the Box Community!
Have you tried this on another browser? I would also suggest to clear your browser's cache and then try adding new users in the group again, and see if it'll make any difference.
If the issue persist, I highly suggest reaching out to our product support team by clicking on the “Contact Support” link just above this page while logged in our support page to submit a new ticket. This may require some account specific information to solve it.
Best,
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Hi Peter,
Yes, your role as co-admin could be another factor. Is the person you are trying to add also another co-admin or just a regular managed user?
If it's another user that is a "co-admin", I'm afraid this is expected, you can't add your co-admin in a group.
Have you checked on these articles for the permissions of a co-admin, this may be relevant to your problem with the next steps!
- https://support.box.com/hc/en-us/articles/360043694174-Understanding-Administrator-and-Co-Administrator-Permissions
- https://support.box.com/hc/en-us/articles/360043692374-Designating-Group-Admins
Best,
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