Box ftp captcha

新規投稿

releaseagent_runner

2021年04月04日 16:29

Hello,

We use automation script that uploads files to box daily (oauth makes issues for automation).

We connect to box using FTP.

After testing I got:

530 Box: CAPTCHA is required. You have triggered Captcha on your account. To clear Captcha, use your Web browser and Box credentials (or External Password, if you're using SSO) to log in to app.box.com.

Is there anyway to disable this message? (from admin settings?)

If not, what is the trigger? is there any number of connections before block?

Thanks

4件のコメント

France

2021年04月06日 18:40
Hi there,

Welcome to the Box Community!

There is no way to disable this message and to clear the Captcha requirement, you need to follow as instructed and that is to go your account in Box.com via your Web browser and login with your Box credentials.

If you are still having problem connecting to Box via FTP, please go ahead and submit a support ticket with our Product Support team to get direct assistance.

Thanks for your participation in the Community!

Best,
0

コメントアクションパーマリンク
Felipe Fischmann

2022年01月24日 12:50
Getting the same error, doesn't seem to go away by signing in on a browser.
0

コメントアクションパーマリンク
Revonda Mehovic

2022年02月02日 22:40
I'm having the same issue in spite of logging in and out of the browser multiple times. Do you have a workaround?
0

コメントアクションパーマリンク
Felipe Fischmann

2022年02月03日 08:41

編集済み
In our case it turned out that, in short:
- We have several servers with the same IP
- One of the servers was running a process with wrong Box credentials
- This caused Box to "block" the IP and require a captcha in all servers, even the ones with valid credentials
- In theory the captcha goes away if one waits for 90 minutes and then goes through the process once (as described by support). But because the process with wrong credentials kept trying to log in, these 90 minutes never elapsed

So once we fixed the credentials in the process the issue was gone.
0

コメントアクションパーマリンク

投稿コメントは受け付けていません。