You installed an older version of Box Drive on top of a newer version.

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Coming

• 2021年04月10日 12:15

I recently received an update notification through Box Drive. I installed the update, but now when trying to open the app, I get a "Box Drive has encountered an issue" popup box. The popup states "You installed an older version of Box Drive on top of a newer version."

Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue."

And then forces me to quit the app. I need guidance on fixing this problem asap.

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  France

  • 2021年04月12日 18:45

  Hi there, 

  Welcome to the Box Community!

  It seems that there is still an old Box Drive being recognized by your machine. Can you please try to uninstall Box Drive and re-install it by following the steps on the links below and see if this will resolve the issue?

  • To fully uninstall Box Drive: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive

  • To re-install Box Drive: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  Let me know how it goes!

  Best,

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  Tracy Home

  • 2021年04月23日 09:59

  I have had the same problem.  I followed the steps above and keep encountering the same problem when I try to reinstall.

  Please help!

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  Marketing, Admin

  • 2021年04月28日 01:14

  Me too. The above is not working

   

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  Erin Brannan

  • 2021年07月29日 15:13

  Those instructions are not working for me either.

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  France

  • 2021年07月29日 21:33

  Hi Erin, 

  Welcome to the Box Community!

  I'm sorry to hear that the steps I shared in this article is not working for you. 

  Can you submit a ticket with our support team for this issue on this page so the team can further investigate?

  This may will require our our Support team to work directly with you.

  Please come back and let us know how things go with support!

   

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  Chad Pritts

  • 2022年01月31日 17:00

  I am having the same issue. Please help!

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  QLKBUI

  • 2022年07月04日 00:17

  I just bought a new MacBook Pro and am having the same issue.  Please help. I tried uninstalling, reinstalling many times.  Did not work.

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  Tanya Le

  • 2022年07月25日 00:45

  Same here, with the Macbook Air. I think a Box update will be needed to work with the new M2 Chip perhaps. 

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