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Missing Box Folder and Files

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Marsha Hertzberg

The folder I created a few months ago is no longer visible, and the only files I see are what are from my personal Box folders. I have no idea what happened and it looks like the collaborators I originally shared that folder with now have access to my folders in Box but they are not current. I have no idea how to retrieve/fix. 

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  • Rona

    Hi Marsha, 

    Welcome to Box Community and glad to help! 

    Looks like you've already worked with our Product Support specialist to address your concern. 

    Let us know in the Community if you need further assistance and we'd love to help! 

    Stay well, 

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  • Marsha Hertzberg

    For whatever reason when I upload a file from my box folder to the Web Box folder, that is not the version that gets uploaded so I have no idea why it is not synching. And how when I upload a specific document that is not what appears in the Web Box folder. Please help!

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