Cant upgrade from individual to business plus

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Mario Rodriguez

• 2023年03月31日 21:29

I've selected Box Business and selected the Monthly Plan. I've also filled out payment details but when I clicked 'Complete Upgrade' it shows an error.

 

"There was an error processing your request. Please double check that all fields are correctly filled out and try again later or contact us so that we can assist you."

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  AJ

  • 2023年04月03日 18:03

  Hi Marion,

  Welcome to the Box Community! I'm happy to help.

  Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.

  You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

  https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

  https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

  Best,

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