Cancel the account the wrong email address was used to setup the account.

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  • Rona

    Hi Heidi, 

    Welcome to Box Community and glad to help! 

    For any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inquiries can be sent to billing@box.com. A member of our team will reach out as soon as possible to assist you!

    Hope it helps! 

     

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