Box Status

Please run script to reset storage

回答済み
フォローする
新規投稿
Larry Ding

Hello Box support,

My account is displayed as near storage limit even though I've deleted most of my files. I understand there's a script to correct this, so please run it for my account.

Thank you very much! I hope you have a great day. 

0

コメント

2件のコメント

日付 投票
  • AJ

    Hi Larry,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

    0
    コメントアクション パーマリンク
  • Thomas Deely

    Lindsay Williams does this response help with your query from last week? 

    0
    コメントアクション パーマリンク

サインインしてコメントを残してください。