A support case is required to investigate this issue.

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Hasse Nyman

• 2023年04月11日 16:52

The confirmation I have received in response to sending a requested log states that I need "an open support case with Box", for someone to be able to follow up.  The initial message from Box was that an update had not worked.

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  Rona

  • 2023年04月14日 15:26

  Hi Hasse, 

  Welcome to Box Community! 

  We'd love to help address your issue that prompted you to contact our support team. And can you tell us more about this issue? If you have an error, kindly attach a screenshot here. 

  We'll await for your reply! 

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