Can not log in and restore the password

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  • Rona

    Hi Mateusz, 

    Welcome to Box Community and glad to help! 

    Kindly inform the impacted user to contact our Support team directly through this link.  We'd love to help address the user's password issue. 

    Thanks for posting! 

    -1
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  • Mateusz Radecki

    Hi Box. “The impacted user” messaged you two weeks ago using the link you provided and still did not get the answer. I was the witness of that situation. When will you solve our problem? The situation has a growing negative impact on our daily routine in the company.

    Regards,
    Mateusz

    0
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  • Mateusz Radecki

    Is there anybody who can help? Hello Customer Service? How long does it usually take to solve such a simple case? The situation is unacceptable.

    0
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  • Mateusz Radecki

    Could you please provide me with an email to somebody from Customer Service working for box.com?

    0
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