Wrong used space

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Box User

• 2023年04月28日 08:07

Hi, my account was almost full, so I deleted around 20gb of data. Folders are not there but total used space remains the same.

Can you run the script to recalculate the used space please?

Kind regards.

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  Rona

  • 2023年05月01日 22:34
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  Hi there, 

  Welcome to Box Community and glad to help! 

  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage. 

  Also, if you find inaccuracies to your storage count as shown ,please let us know to help you fix it. 

  Hope it helps! 

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  Box User

  • 2023年08月02日 10:43

  Hi, again it's showing wrong used space. It shows 47gb, but I only have 1 folder of 21gb. Can you run the script again?

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