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Shown Storage Used in account setting and Actual Storage Used differ

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cc wong

I have an account with 50GB storage space. Recently I can't upload file as it is shown that I have exceeded using my storage space.  After deleting many folder, now it is shown that I used 49.9GB and I can upload again.

However, when I add up all the folders size, it is only 14.9GB.  There is a mismatch between actual storage used and shown storage used.

Any clue how to resolve this?

Thanks

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    As always, don't hesitate to contact our team if you find inaccuracies to your storage count as shown and we'd love to further assist. 

    Hope it helps! 

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