One-click unsubscribe
回答済みCurrently, unsubscribing from box emails requires the following steps:
(1) Click unsubscribe
(2) enter email
(3) copy 6-digit code from a new email to browser
(4) select 'opt-out' instead of 'opt-in'
(5) select confirm my preferences
All of which are a failure point to unsubscribing for a user who never signed up for emails to begin with. Other services only require step (1), and it seems box's choice to add impediments is intentional. I would like to see box display an attitude of helpfulness and customer respect, as well as comply with the US Federal law restricting such behavior:
§ 316.5 Prohibition on charging a fee or imposing other requirements on recipients who wish to opt out.
- Neither a sender nor any person acting on behalf of a sender may require that any recipient pay any fee, provide any information other than the recipient’s electronic mail address and opt-out preferences, or take any other steps except sending a reply electronic mail message or visiting a single Internet Web page, in order to:
(a) Use a return electronic mail address or other Internet-based mechanism, required by 15 U.S.C. 7704(a)(3), to submit a request not to receive future commercial electronic mail messages from a sender; or
(b) Have such a request honored as required by 15 U.S.C. 7704(a)(3)(B) and (a)(4).
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Hi Nicholas,
Welcome to Box Community and I’m here to help!
We would love to help you address this concern and to do so, please reach out to your helpdesk team to submit a case.
Thanks for posting!
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