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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Please advise the owner/sender of the shared link to contact our Support team in order to address this issue. 

    Box users may reach our Support team for their file and sharing queries through this link - https://support.box.com/hc/en-us/requests/new

    Thanks for posting! 

     

     

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  • Box User

    Hi Rona!

    Thank you so much for responding. We have already tried reaching out to the company that posted to the link but they went out of business a month ago. We are just hoping there is some way to get the link back so we can download our wedding videos from the file. If its at all possible to get that done we would really appreciate it, even if it’s back up for just an hour so we can back it up to our hard drive.

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