Cannot create a new account with the email that was used before

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クイスト笑美

• 2023年06月06日 07:10

*I'm posting this on behalf of my coworker since she cannot write in English.

My co-worker deleted her Box Drive account few days ago. We want to create a new account using her email address that was used before, but the error shows up saying that email is already used. 

Are there any rules such as there must be more than 30 days to use the same account? (We don't want to recover her account, we want to make a new account using same email address.)

Thanks.

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  Rona

  • 2023年06月08日 23:33

  Hi there, 

  Welcome to Box Community and I'm here to help! 

  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

  Thanks for posting! 

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