Storage full, but it is not

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Ole P Svendsen

• 2023年06月06日 19:47

Hi When trying to sync I'm informed that my account is full, however it is not. I've deleted everything in it and trying to sync again. From forum it seems some kind of script must be run by support. Can some one help?

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  Rona

  • 2023年06月07日 21:49

  Hi Ole, 

  Welcome to Box Community and glad to assist with your storage issue. 

  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

  As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

  Hope it helps! 

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  Ole P Svendsen

  • 2023年06月08日 04:42

  Hi

  Thanks a lot, that did the trick.

  Have a very pleasant day

   

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