[Locked out of account] 2FA code asked but never setup

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David Serreli

• 2023年06月07日 08:10

Hi all,

I'm the Security Officer of my company, and one of my colleague is being asked for a 2FA code, but never set it up.
It happened to me, and had to follow a process with many exchanges with the support to assess my claim and get my account back.
I'm creating this ticket so that my colleague could maybe follow the same path, or a simplier if you have it.
I couldn't find a way to create a "real" ticket, I'm available to give you the login of my colleague's account anytime by email or in the context of a support ticket.

Thank you all, have a nice day.

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  Rona

  • 2023年06月07日 22:00

  Hi David, 

  Welcome to Box Community and glad to assist! 

  We can open a ticket and have our Support team to assist. Meanwhile, can you make sure the affected user will submit the request instead? To contact support: https://support.box.com/hc/en-us/requests/new

  We'd love to hear back from you! 

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