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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist with your storage issue. 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

    Hope it helps! 

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  • Karim Abillouch

    I'm deleting received files in storage. However, the free space of the storage does not increase. Can you please help to empty the space

     
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