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Storage Usage In My Account Is Incorrect

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SMSF Admin

Hi can anyone form the support team "run a script" for me to fixed the data inaccuracy issue regarding my "box storage size" please ? I just want to see the actual size availability of my account . 

 

Thank you.

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  • Alessandro Muggia

    I have the same issue, please run de script to correct the situation please !!

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  • Rona
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    Hi there,

    Welcome to Box Community and glad that you've joined this forum. 

    Great news!

    We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. As well as to Alessandro's account. 

    As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

    Hope it helps! 

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  • SMSF Admin

    Hi Rona,

    Thank you for your response . However, I've checked the storage of my account but its still the same Storage Used shows 0 B of 10.0 GB ; Bandwidth Used 0 B of 10.0 GB? 

    Thanks again looking forward to hearing from you soon :) 

     

    Regards, 

    Rose

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  • SMSF Admin

    Hi, 

    Just making follow-up regarding this issue. Nothing changes with my account settings - still shows Storage Used shows 0 B of 10.0 GB ; Bandwidth Used 0 B of 10.0 GB? Can you please check on this matter. 

     

    Thank you,

    Rose  

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