Confirmation mail fails to send

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Bouchiba Yazid

• 2023年07月04日 07:34

Hello,

I sent an invitation for a new collaborator yesterday.

Upon receiving the invite link via email, she signed up successfully using her work email account and connecting via SSO and reached a page where she had to verify her email address.

We tried multiple times but she never receives the confirmation email

Nothing in junk mail, I sent invites for 4 other users and they all seem to be working

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• 

  Rona

  • 2023年07月04日 15:56

  Hi Bouchiba, 

  Welcome to Box Community and glad to help! 

  I opened a new ticket and a member of our team will be emailing you instead. We'll keep in touch and please keep an eye out. 

  Thanks for posting!

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