Authentication screen for two-factor authentication is not displayed.

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FS1Backup

• 2023年07月11日 02:30

I use box in my company organization.
I would like to improve security by performing two-factor authentication using an app when logging in to an administrator account.
I set two-factor authentication with an authentication app from the account settings, but the authentication code input screen is not displayed when logging in.
What could be the problem?
(I'm not fluent in English, so I'm using Google Translate)

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  FS1Backup

  • 2023年07月11日 09:37

  Was self resolved.
  I searched for boxSupport and found the following knowledge.
  https://support.box.com/hc/en/articles/360044195853

  "After you log in successfully the first time, Box will remember your browser, so when you log back in from the same browser, you won't be prompted for two-factor authentication. Only if you clear your browser's cache and cookies will you be able to You will be prompted for two-factor authentication."

  I want to be prompted for two-factor authentication every time, so I set Chrome to delete cookies every time.
  I really want to delete cookies without closing all browsers, but closing a tab or one window did not delete cookies.
  This is a Chrome issue.

  (I'm not fluent in English, so I'm using Google Translate)

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  Rona

  • 2023年07月26日 00:16
  • 編集済み

  Hi there, 

  Welcome to Box Community and glad to assist!

  Glad to hear that you're up and running. If you have questions and clarifications, please don't hesitate to contact us through this Community forum or create your case. 

  Thanks for posting! 

   

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