email addresses were placed on our email suppression list

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Jay Culberth

• 2023年07月17日 13:10

hi, please confirm that my email is not on the email suppression list.  Thank you.

Jay

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  Rona

  • 2023年07月26日 15:13
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  Hi Jay, 

  Welcome to Box Community and glad to help! 

  I've checked and your email is not on suppression list. 

  Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

  If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

  Please make sure that your email client is not blocking emails from

  • box.com
  • notify.box.com
  • reply.box.com
  • track.box.com

  You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.

  Thanks for posting! 

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