Reset 2FA for one of our user

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Box User

• 2023年07月24日 02:08

Hi Support, 

I would like to request to reset 2FA for one of a user in our organization, he had deleted his authenticator app and lost the code. This forum is the only place I can see to request this. Waiting for your response for me to provide his account details.

 

 

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  Rona

  • 2023年07月25日 21:32

  Hi there, 

  Welcome to Box Community and glad to help! 

  It's better if you could have the affected user to contact our team with his log in issue. 

  Can you please have the user to join us through https://support.box.com/hc/en-us/, so that we could assist?

  We'd love to further assist! 

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  Cheryl Bergstrom

  • 2023年08月03日 15:22

  How is the user suppose to "login" if they need their 2FA reset?

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