2-Step Verification Code no longer being sent to User via Text

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Sean Bradshaw

• 2023年07月24日 16:57

When attempting to login to BOX, one of my team members' 2-Step Verification code is no longer being sent to his cell phone via text.  Attached is a screenshot of the 2-step verification prompt that is showing up when he attempts to login; he is not recieving a 6 digit code.

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  Rona

  • 2023年07月25日 21:30
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  Hi Sean, 

  Welcome to Box Community and glad to help! 

  It's better if you could have the affected user to contact our team with his log in issue. 

  Can you please have the user to join us through https://support.box.com/hc/en-us/, so that we could assist?

  We'd love to further assist! 

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